<h1>1. Introduction</h1><p>London Optimum Training & Consultancy ("LOTC", "we", "us", or "our") is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal data when you interact with our services, including our website, training programs, and communications.</p><h1>2. Information We Collect</h1><p>· Identity Data: Full name, job title, and organisation.</p><p>· Contact Data: Email address, telephone number, and postal address.</p><p>· Demographic Data: Preferences, interests, and location information.</p><p>· Transaction Data: Details about payments and services you have purchased from us.</p><p>· Technical Data: IP address, browser type, and operating system.</p><p>· Usage Data: Information about how you use our website and services.</p><p>· Marketing and Communications Data: Your preferences in receiving marketing from us.</p><h1>3. How We Use Your Information</h1><p>· Service Delivery: To process bookings, manage course participation, and deliver services.</p><p>· Communication: To respond to inquiries and provide customer support.</p><p>· Marketing: To send you updates and promotional materials, with your consent.</p><p>· Improvement: To analyse and enhance our services and website.</p><p>· Legal Compliance: To comply with legal obligations and protect our legal rights.</p><h1>4. Legal Basis for Processing</h1><p>· Consent: You have given clear consent for us to process your data.</p><p>· Contractual Necessity: Processing is necessary for a contract we have with you.</p><p>· Legal Obligation: Processing is necessary for compliance with a legal obligation.</p><p>· Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights don't override those interests.</p><h1>5. Data Sharing</h1><p>· We do not sell your data. We may share your data with:</p><p>· Service Providers: Third parties who provide services on our behalf.</p><p>· Legal Authorities: When required by law or to protect our legal rights.</p><p>· Business Transfers: In the event of a merger, acquisition, or sale of assets.</p><p>· All third parties are required to respect the security of your data and to treat it by the law.</p><h1>6. International Transfers</h1><p>· If we transfer your data outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).</p><h1>7. Data Retention</h1><p>· We retain your data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, we retain data for a period of up to seven years.</p><h1>8. Your Rights</h1><p>· Access: Request access to your data.</p><p>· Correction: Request correction of inaccurate or incomplete data.</p><p>· Erasure: Request deletion of your data.</p><p>· Objection: Object to the processing of your data.</p><p>· Restriction: Request restriction of processing your personal data.</p><p>· Data Portability: Request transfer of your personal data to another party.</p><p>· To exercise any of these rights, please contact us at info@londonoptimum.com.</p><h1>9. Cookies</h1><p>· Our website uses cookies to enhance the user experience. Cookies are small files placed on your device to collect standard internet log information and visitor behaviour information.</p><p>· Types of Cookies We Use:</p><p>· Essential Cookies: Necessary for website functionality.</p><p>· Performance Cookies: Help us understand how visitors interact with our website.</p><p>· Functionality Cookies: Remember your preferences and settings.</p><p>· Targeting Cookies: Deliver relevant advertisements to you.</p><p>· You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.</p><h1>10. Data Security</h1><p>· We have implemented appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We also limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know.</p><h1>11. Changes to This Policy</h1><p>· We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.</p><h1>12. Contact Us</h1><p>· For any questions or concerns regarding this policy or our data practices, please contact us at:</p><p>· Email: info@londonoptimum.com</p><p>· Address: Building 3, 566 Chiswick Park, London W4 5YA</p><p>· Phone: 0044 2036861880</p><p><br></p>